Health Service System Based on the Healthy Indonesia Card Program at the Sayang Rakyat Regional General Hospital in Makassar

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Vol. 2 No. 3 (2021): Journal Dimensie Management and Public Sector
Published: Dec 31, 2021
Keywords:
Service System,
Healthy Indonesia Card,
Hospital

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Juharni Juharni
Public Administration, University of Bosowa, Indonesia
Andi Rasyid Pananrangi
Public Administration, University of Bosowa, Indonesia
Hasriani Hasriani
Public Administration, University of Bosowa, Indonesia
Syamsul Bahri
Public Administration, University of Bosowa, Indonesia

Abstract

Quality and professional health services are the dream of every Indonesian people, because this is closely related to one aspect of fulfilling basic life needs for humans, therefore commitment is needed from service providers, especially hospitals in supporting the implementation of government programs through the Healthy Indonesia Card. The purpose of this study is to determine and analyze the quality of service based on the Healthy Indonesia Card program at the Sayang Rakyat Regional General Hospital in Makassar, using qualitative research methods intended to extract as much information as possible from the research problem. The results showed that the quality of KIS services based on the Healthy Indonesia Card program at the Sayang Rakyat Regional General Hospital was running quite well, but administrative officers and medical officers (doctors and nurses) in carrying out their duties in providing services to patients were quite good.

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