Factors Affecting Service Performance at the One Stop Integrated Service Investment Office of Jeneponto Regency

Abstract

The policy of fostering and implementing integrated licensing services in Jeneponto Regency is basically an effort to continuously improve the quality of services to the community. There are still many complaints about licensing services at the One Stop Integrated Service Investment Office of Jeneponto Regency, indicating that there are still factors that hinder the performance of services at the Service. This study will examine the factors that influence organizational performance in providing services at the One Stop Integrated Service Investment Office of Jeneponto Regency. This research uses a qualitative research type. Primary data is obtained by interview and observation, while secondary data is sourced from internal documents and other relevant documents. Qualitative data analysis through Data Reduction, Data Presentation, Drawing Conclusions/Verification. The results of this study found that the management of human resources, in general at DPMPTPS Jeneponto Regency, is guided by the applicable regulations. Good performance is directly proportional to compensation, rewards and promotions and vice versa so that awareness and individual motivation are needed to improve their performance which will have an impact on organizational performance. To carry out the main tasks and functions in the field of licensing and licensing services, one must proactively follow and update dynamic and changing regulations so that more technical guidance is needed and optimization of budget utilization is needed to increase human resources. Competency test needs to be applied every year or every semester for better results.