Quality of Public Service: Study in Molas Village, Bongomeme District, Gorontalo Regency

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Vol. 3 No. 1 (2022): Journal Dimensie Management and Public Sector
Published: May 10, 2022
Keywords:
Quality,
Public,
Servant

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Muh. Firyal Akbar
Public Administration Study Program, University of Muhammadiyah Gorontalo, Indonesia
Askariani Sahur
Business Administration Study Program, Ujung Pandang State Polytechnic, Indonesia

Abstract

The research problem: People still have to pay the cover letter while the services was free by government. This type of research is qualitative inductive approach that aims to provide or obtain an overview the Quality of Public Services in Molas Village Bongomeme sub District of Gorontalo District. This research was conducted in Molas Village Bongomeme sub District of Gorontalo District. The aim of te research was to know the quality of public servant in Molas Village. The result showed that the quality of public servant in Molas Village was good. But any must be completed, that there are not adequate facilities, the ability of officials still need to be sharpened as well as public awareness of public services was minimal.

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